Frequently Asked Questions
about the Orlando Sunshine vacation villa

1) What do I need to bring with me?

2) How do I get in the villa when I arrive?

3) What do I do if any problems occur during my stay?

4) What will the weather be like when I arrive?

5) I don't like giving my credit card number on the internet. Are there other payment options?

6) Why should I consider paying for the optional pool heat?

7) Is maid service included in the price?

8) When do I pay the Booking Deposit / Final Payment / Damage Deposit?

9) How close is Orlando Sunshine Vacation Villa to Disney and other major attractions?

10) Is there a phone at the property?

11) How do I book the Villa?

12) Are there any restrictions at the property?

13) How can I find answers to any other questions I have?

14) What are the terms and conditions for the Villa?

1) What do I need to bring with me?

Orlando Sunshine is fully furnished and well equipped to ensure that you have a fantastic holiday. We supply clean sheets on all beds, bath towels, hand soap and toilet paper. You should bring your own personal toiletries such as shampoo, bath soap, etc. and be prepared to pick up a few supplies to replenish during your stay. Also, if you want to make use of the free wifi high speed internet access, bring along a laptop, ipad or other device to connect to the internet (we provide the internet connection, but not the computer).

A great idea you might want to consider (especially if you have a late arrival time) is a welcome package of food, drinks, and essentials - this can be pre-ordered so it's at the villa when you arrive.

2) How do I get into the villa when I arrive?

The keys are secured in a key box outside the villa. Prior to your arrival we will give you the code so you can access the key box. Open the key box to access the key to the villa, then return the key to the lock box and lock the box again. This method ensures that you won't get locked out of the villa.

3) Who do I contact if I have any questions or problems occur during my stay?

Our management company will be able to rectify problems and help you get things working. Please feel free to give them a call - they are very knowledgeable about the villa and are happy to help. Their phone number will be available at the villa, and we will also send that number to you before you begin your trip to Florida.

The villa also offers free unlimited calling to anywhere in the U.S. and Canada (where we live); so you can call us (the owners) for further assistance.

4) What will the weather be like when I arrive?

Florida is called the sunshine state because of its warm, comfortable year-round weather and an incredible amount of sunshine. For complete weather statistics for Orlando, follow this link to the Weather Network.

http://www.theweathernetwork.com/index.php?product=statistics&pagecontent=C02704

Generally November - February has daytime highs of around 75F/24C and lows of about 50F/12C. March, April and October have highs in the 80'sF/28C and lows around 60F/16C. May - September have highs around 90F/32C and lows around 70F/21C.

Florida is located in a sub-tropical climate. Thunder storms regularly occur which are sudden and heavy. In peak rainfall months from June to September, it often rains in the afternoon for a short time before clearing again to bright sunshine. Hurricane season is in the fall, and while Orlando is inland it still can be affected by hurricanes and precautions should be taken if a hurricane is in the forecast.

5) I don't like giving my credit card number on the internet. Are there other payment options?

The preferred payment method is Paypal (credit card) for the Booking Deposit, followed by bank draft/money order for the Balance/Security Deposit. However we understand your concern and we will certainly accept bank draft/money order mailed to us for all payments.

Paying using the Paypal payment method we recommend allows you to use your Paypal account or any major credit card, knowing that no one (including us!) gets your credit card information except Paypal. And Paypal is one of the largest credit card processors in the world (owned by eBay).

Also you need to be aware that your booking is not a contract until we receive the deposit. Since we don't hold dates waiting for a deposit, it's possible you could lose your dates using this slower method. If this occurs, you could choose alternate dates or have your deposit returned.

6) Why should I consider paying for the optional pool heat?

The pool is equipped with a gas heater, which is an optional cost but highly recommended from October until April. For pool heat your additional cost is $28 per night or less (depending on your length of stay). Gas heating like ours is generally considered the best way to heat a pool, because it is capable of heating the water quicker and maintaining temperatures even in cold weather better than the other types of pool heating available. Don't be misled by inferior electric heat pumps (which most orlando vacation homes have) or solar heat - neither of which can heat the pool effectively in cool weather.

The pool heater is set to reach a warm but still refreshing temperature in the mid-to-high 80'sF(about 30C). However, at certain times of the year if its unusually cold weather the heater may have a difficult time reaching this temperature. There are no temperature guarantees of actual pool temperature, but generally the pool heater is capable of raising the water to a temperature at least 10 degrees above the air temperature.

Plus, we have a pool blanket which covers the water and must be used in order to maitain pool temperature at night in cooler months. The combination of the pool blanket and the gas heater assure you that, whatever the weather during your stay, you'll have the best likelihood possible of keeping a comfortable and enjoyable pool temperature.

7) Is maid service included in the price?

Our Villa is rented out on a self-catering basis. One cleaning is included in the price and that happens before you arrive. The property is fully cleaned with freshly laundered linens and towels supplied on departure of every guest party, and it's inspected just prior to your arrival. For your convenience the villa is provided with a vacuum cleaner, brush and pan so you can take care of minor cleanups during your stay. Our holiday villa is treated regularly for insects and the pool is professionally maintained on a weekly basis.

If you require a mid-stay cleaning, it may be arranged at extra cost at time of booking. Please see the Prices/Availability page for more details.

8) When do I pay the deposit/final payment/security deposit?

Your deposit payment is due at the time of booking to confirm and hold the reservation.

Final payment for all rentals, security deposit and additional options is due 8 weeks prior to the arrival date.

If you book less than 8 weeks before your date of arrival then the full amount is payable immediately.

9) How close is Orlando Sunshine Vacation Villa to Disney and other major attractions ?

Orlando Sunshine is about 12 minutes from Disney and within an hour of most other major attractions in the area. See the Location page for more details.

10) Is there a phone at the property ?

Yes. You can make free local calls and free long distance calls to anywhere in the U.S. and Canada. To make other long distance calls, you may purchase phone calling cards at local stores - these give you good rates on long distance calls.

11) How do I book the villa ?

• check out the villa details and prices to make sure it suits your needs

• check the villa Availability Calender. If it shows "Available" for the dates you require, then email us a villa "Availability/Pricing Inquiry". We'll reply to you with an actual complete price quote and confirm the availability of the villa for your dates.
  
  
• If you want to go ahead with the booking, email us a completed "Reservation/Booking Form" including the names and ages of all guests who will be visiting the villa (both overnight and day guests).
  
  
• after your booking details are approved (we reserve the right to refuse bookings at our discretion), we will email you requesting your deposit payment (usually by Paypal). Once we receive your deposit, your booking is confirmed. Until that time, dates are available to others on a first pay, first booked basis.
  

12) Are there any restrictions at the villa ?

In order to make the villa suitable to most guests, there are a few restrictions we enforce:
- Smoking is not allowed in the villa or anywhere on the pool deck
- Pets are not permitted
- The wifi high speed internet access and multifunction printer are provided for general guest use. These are provided free for your use, but we don't provide technical support and no guarantees are made of their performance during your stay
- Glassware and bottles are not to be taken into the pool or pool deck area, since even small pieces of broken glass are a hazard for future guests
- While you are free to enjoy cooking your own meals in the villa, please avoid extremely smelly/spicy foods particularly at the end of your stay, as the smell can linger and be unpleasant for the next guests if they don't share your tastes in food!

13) How can I find answers to any other questions I have ?

Please don't hesitate to contact us by email at info@orlandosunshinevacationvilla.com.
We're happy to try to answer any questions you might have!

14) What are the terms and conditions for the Villa ?

Please see the Terms / Conditions page located on the menu bar.